IT support for Transportation & Logistics · Dallas-Fort Worth
Managed IT, cybersecurity, and practical AI integration for transportation and logistics companies across Dallas-Fort Worth and North Texas. Ergon takes ownership of the technology behind your operation, from dispatch and TMS systems to networks, Microsoft 365, mobile users, and everyday IT support, so your team can keep freight moving without managing the IT company.
Clear, plain-English IT support for your team and your work.
We understand your work
Transportation and logistics operations depend on technology to keep people, freight, and information moving. When systems are unreliable, security is uncertain, or tools can’t keep up with growth, the impact spreads from dispatch and the back office to drivers, customers, and the bottom line.
A network outage, failed computer, email problem, or unavailable application can affect dispatch, billing, customer communication, and critical workflows. When every load depends on timely information, even a small technology issue can create delays across the operation.
Ransomware, phishing, fake broker emails, and compromised accounts can interrupt operations, expose business or customer information, or contribute to freight fraud and cargo theft. Your team needs clear verification practices and safeguards for accounts, devices, and business systems.
Transportation companies often rely on TMS platforms, Microsoft 365, accounting systems, phones, mobile devices, and customer applications. When tools and vendors don’t work well together, employees waste time re-entering information and finding workarounds.
Employees may use public AI tools to summarize documents, draft communications, or automate everyday tasks. Without clear controls, customer, shipment, pricing, employee, or company information could end up in tools your business doesn’t control.
What better support looks like
Ergon brings managed IT services, cybersecurity, and practical AI integration together under one technology strategy. We help transportation and logistics companies keep critical systems running, protect the operation, and consider useful technology without adding another vendor to manage.
Support dispatchers, drivers, operations teams, and the back office with help for networks, computers, Microsoft 365, mobile users, monitoring, maintenance, and everyday IT needs.
Discuss security for your users, devices, email, systems, and business data, with attention to threats that could interrupt operations.
Identify and evaluate possible AI and automation uses in transportation workflows, considering security, data access, and fit with the IT environment.
When TMS, internet, phone, software, or hardware vendors are involved, Ergon can coordinate technology issues and clarify next steps so your team is not left managing every handoff.
Explore the services that can support your technology environment. The right scope depends on your systems, goals, and responsibilities.
Ongoing IT support and 24/7/365 network monitoring for the systems your operation relies on.
Explore service →Discuss practical protections for users, devices, email, and business systems.
Explore service →Explore practical workflows, data-handling considerations, and responsible guardrails.
Explore service →Modern business phone systems for communication needs as your operation grows.
Explore service →Consult on networks and connectivity for your operation and locations.
Explore service →Plan offsite backup for domain and server data and discuss recovery needs.
Explore service →A standard we stand by
“If we say something is protected, we’ve tested it.”
Common questions
It depends on your operation, but many teams need support for networks, computers, Microsoft 365, mobile users, business applications, cybersecurity, backups, vendor coordination, and everyday IT issues. Ergon can review your setup and discuss a support scope for your operation.
Technology safeguards can help reduce risks from fake broker emails, phishing, and compromised accounts, but they can’t prevent every fraud attempt or physical theft. We can discuss protecting business accounts, devices, email, and information. Also verify load and payment changes through trusted, separate channels and follow your company’s cargo-security procedures.
We can discuss safeguards for users, identities, email, devices, networks, systems, and business data, based on your environment and agreed scope. No provider can guarantee every threat will be prevented, so recovery planning matters too.
We can review the technology controls and documentation requested by your insurer or shipper and discuss practical next steps. Requirements vary by policy, contract, and organization, so confirm what applies with your broker, shipper, or qualified compliance advisor. Ergon does not guarantee an audit result.
We can support the technology surrounding your business applications and devices, including networks, computers, mobile users, access, security, backups, and connectivity. When an issue belongs to a TMS, ELD, or other third-party provider, we can discuss coordinating troubleshooting. Specific systems and responsibilities should be confirmed in the agreed scope.
Ergon’s stated response time is 5 minutes or less, and managed IT includes 24/7/365 network monitoring. Your after-hours support and escalation path depend on the service agreement, so we’ll clarify the coverage and contact process upfront.
Either may be a fit. Ergon provides managed IT for businesses that want an outsourced technology partner and can discuss co-managed support alongside internal IT staff. We’ll clarify responsibilities, systems, and escalation expectations based on your operation and agreed scope.
As a general industry benchmark, comprehensive managed IT services often range from $100 to $250 per user per month. Your price depends on your users, systems, locations, and scope. We share pricing upfront, with no surprises.
Ergon serves businesses across the Dallas-Fort Worth area. We can review your locations and support needs to confirm how remote and on-site services would work for your operation.
Start with a conversation
Tell us what your team relies on and where you need support.
